Career Information

The following vacancies are currently available:

Spa & Wellness Manager

The Spa at the Windsor Arms Hotel is an upscale and prestigious spa located minutes away from the Yorkville shopping district.  We are looking for a highly experienced, energetic and knowledgeable Spa Manager to head up our spa operations in the hotel.

Job Description:

This individual will ensure and cultivate exceptional customer experience to ensure financial and operational success of the Spa. Their overall goal will be to hire, train, develop and inspire a first class team of technicians and staff to achieve their best by providing leadership and specific performance goals and expectations.  Candidates must have a minimum of 5 years’ experience in a spa environment and be able to manage a staff of 15+ including several outside consultants. This mid-town facility offers beauty, health and wellness services.

Essential Functions:

Responsible for the daily operations of the spa, including staff management, quality assurance, evolving customer service/problem resolution, inventory maintenance and the achievement of retail and service goals.

Ensuring spa treatment quality controls, including service, cleanliness and product usage.

Effectively handle any guest complaints or concerns to ensure all outcomes lend to their satisfaction.

Hiring, training, and managing reception, massage estheticians, spa, retail and support staff.

Effectively motivate and lead the Spa team members to ensure a high level of engagement and employee retention.

Maximizing the sales of spa retail products and weekend getaways.

Maintaining proper inventory levels for all professional and retail products. Develop systems to track retail sales.

Review spa appointments daily in spa software and ensure maximum bookings. Ensure proper opening/closing procedures are adhered to, to include cash registers, closing/retail reports are properly filled out.

Provide ongoing staff motivation, team development and high standards of service, and coordinate ongoing educational training programs.

Assist with the development of marketing and advertising to increase the visibility of the Spa.

Requirements:

Ability to manage multiple tasks simultaneously and work efficiently.

Must possess exceptional leadership skills, including excellent written and verbal communication skills.

Strong computer aptitude and skills sufficient to use and train others in Microsoft Office, POS and Property systems.

Understand integration of mind-body-spirit-environment.

Exemplify emotional/intellectual maturity and discretion.

Must have outstanding guest service skills.

Available for full time work which may include weekends and evening scheduling, and ready for all programs and activities.

Minimum of five years management experience in a luxury-oriented spa.

Well maintained appearance and proper grooming.

Spa Therapy Knowledge Base:

Working knowledge of benefits and protocols of Spa therapies.

Working knowledge of treatments and how they should be performed.

Possess product knowledge.

Coordinate training with regards to retail goals.

Implement training programs in regards to customer service.

Knowledgeable on other Spa services including exercise, physical fitness, Spa cuisine, nutrition, salon services and lifestyle skills.

Oversee and coordinate training of treatment protocols on menu.

Pease forwward your coverletter and resume to careers@windsorarmshotel.com

Charismatic Restaurant Manager

Responsibilities:

Maintaining a positive work environment;

Understanding, practicing and teaching Windsor Arms Hotel’s culture, values, policies and procedures

Communicating clearly, positively, effectively and proactively

Exemplifying professionalism and hospitality in all interactions and especially in difficult situations

Recruiting and hiring of top talent

Clearly defining expectations and holding individuals accountable

 Leading and managing restaurant operations with visible enthusiasm while ensuring it operates efficiently and profitably;

Impacting service by being on the floor - especially during peak times

Ensuring all company policies, legal requirements and Health & Safety, FoodSafe and/or ServeSafe standards are met

WHAT ELSE DO WE THINK YOU NEED TO DO THE JOB:

A minimum of 3 years experience as a restaurant Supervisor

A passion and energy for developing, supporting, motivating and inspiring your team

Exceptional customer service skills

Excellent communication skills

Flexible, high energy, drive for results kind of person with a youthful optimism

Please forward you cover letter and resume to Careers@windsorarmshotel.com

 

Restaurant Servers

Responsibilities:
* Greet guests when entering the restaurant with a
pleasant smile and superior customer service

* Take orders and answer questions/offer suggestions on menu selections

* Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests

* Check in with guests to ensure satisfaction with each food course and/or beverage

* Maintain cleanliness of work areas throughout the day

* Clean and set up tables

* Complete opening and closing duties

Job Requirements:

* Knowledge of wines and food and beverage service

* Good verbal and written skills

* Ability to work well under pressure

* Good up-selling skills
 
* Self-motivated, flexible and reliable

* Honest and dependable

* Great customer service and a positive attitude

* Smart Serve certified

Please forward your coverletter and resume to Careers@windsorarmshotel.com

 

Full and Part Time RMTs

Must be able to work flexible hours including weekends

Please forward your cover letter and resume to Careers@windsorarmshotel.com

 

ABSOLUTELY NO PHONE CALLS

 

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