Career Information

The following vacancies are currently available:

FRONT DESK AGENT

A luxury, boutique hotel in downtown Toronto is currently looking for a Front Desk Guest Service Agent.



Description:



·       Greeting guests and providing them with assistance and information as requested.


·       Perform guest check-ins and check-outs according to Standard Operating Procedures and ensure guests have impeccable experience during their stay.

·       In charge of setting up and maintaining accurate accounts for each guests in terms of contact information, room type, payments, and etc.

·       Strong negotiation skills and good judgment

.

·       Help guests with providing information about the hotel and the local area/city, including restaurant recommendation, theatres, and any other activities requested by the guests.

·       Maintain strong interpersonal relationships.



·       Responsible for balancing of their assigned cash float and adhere to cash handling procedure and policies.

·       Answers internal or external phone calls in a pleasant and professional manner and ensure all calls are redirected to the correct department.



·       Be thoroughly acquainted with company policies & procedures at all times


·       This position requires strong negotiation skills and good judgment as well as the ability to work well with other departments and communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

Requirements:

·       The successful candidate will be enthusiastic and detailed oriented, with exceptional English language communication skills. Additional languages an asset.



·       A University or College Hospitality Diploma is required
.

·       Minimum 4 years previous experience working at the Front Desk of a luxury property


·       Excellent communication and organizational skills.



·       Maintain a good, neat personal appearance at all times



·       Must be able to work with and understand financial information and data, and basic arithmetic functions



·       Friendly and courteous disposition and personality



·       Knowledge of computers and cash handling experience mandatory.



·       Self-motivated, friendly, upbeat, and outgoing person who thrives in a fast-paced environment.

 Flexibility in shifts - ability to work any shift on any day is absolutely required.



 

·      Perform any other tasks as suggested by the Front Office Manager.

Please forward your cover letter and resume to Careers@windsorarmshotel.com

~ ABSOLUTELY NO PHONE CALLS ~


NIGHT AUDITOR

Job Description:

We are seeking an experienced Night Auditor to be a part of its Front Office team.

This individual will contribute to the hotel's commitment to high quality guest service and teamwork, and must be the kind of person who appreciates high standards of excellence. The Night Auditor will be responsible for all Front Desk duties during the overnight shift. This position is responsible for the reconciliation of accounts for the operation of the hotel on a daily basis.

Duties & Responsibilities:

* Be thoroughly acquainted with all check-in and check-out procedures and policies in accordance with company policies

* Verify Front Desk cashier work is balanced

*Ensure all guest accounts are accurately posted with room and tax

* Perform an accurate bucket check of all in-house registration cards

* Ensure completion of all H.I.S. night audit functions

* Adhere to all cash handling and credit procedures and policies

* Reconcile all Food and Beverage postings on a daily basis
* Answer incoming and internal hotel calls, forwarding guests to the proper areas

* Handle any room services during the night shifts.

* Able to offer luggage assistance and valet guests vehicles during check in. 
* Be familiar with all hotel facilities

* Be thoroughly acquainted with all check-out procedures and policies

* Log, track and complete guest wake-up calls

*Be familiar with guest scenarios and follow up on all guest requests and concerns

* Be familiar with all technical equipment as related to the Front Desk

* Perform any other duties assigned by the Front Office Manager

Requirements:

* Must have 2 years minimum experience as Night Auditor at a luxury hotel

* Knowledge of room operations, including reservations and front office, proficient in hotel property management systems
* The successful candidate must be guest and service oriented
* Possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction and work as a team player
* Must be well groomed and professional at all times
* Must possess a good command of the English language, both spoken and written. Fluency in other languages would be an asset.

* must possess G drivers license and drive manual transmission. 
* Be fully versed with security and emergency procedures and preparedness.

Desirable:

* First Aid certification is considered an added strength
* Strong working knowledge of Word and Excel
* Accounting experience is considered an added strength

Please forward your resume and cover letter to Careers@windsorarmshotel.com

~ ABSOLUTELY NO PHONE CALLS ~


PASTRY CHEF

To prepare and produce, according to company specification all items pertaining to the designated station.
    Maintain the proper, orderly rotation of stock, maintain minimal inventory and minimize waste.
    Responsible for successfully prioritizing
    To be familiar with all kitchen equipment, and to familiarize oneself with their immediate surroundings.
    To be completely familiar with menu specifications and portions size.
    To be conscientious about reducing waste.
    Prepare the orders immediately upon receipt and communicate efficiently with the service staff.
    To leave area completely clean, organized and restock line for following shift.
    To perform other duties as required by Executive Chef.
    To be knowledgeable of all company policies and adhere to them.

Requirements:
    3-4 years pastry experience in a fine dining environment
    Must be able to perform under pressure
    Must have strong multi-tasking abilities
    Must be legally able to work in Canada
    Must have food handling certificate 

Please forward you cover letter and resume to Careers@windsorarmshotel.com

~ ABSOLUTELY NO PHONE CALLS ~


CHEF DE PARTIE

We are seeking a Chef de Partie to immediately join our team in the Banquet sector of our business. Our F&B department produces over $2 million as part of a year-round operation. From every aspect of catering to fine dining, our F&B department offers it all.

The candidate will be reporting to the Executive Chef and Executive Sous Chef.

Knowledge of Banquet  production would be an asset. High focus in maintaining quality with raw and finished product.

Requirements:
A 'can do' personality and willingness to function in a team environment.
Must be able to work flexible hours including holidays and weekends
Must have an excellent command of the English language
Must be well mannered and neat in appearance
Must have a  minimum 2 years experience.

Please forward your resume and cover letter to careers@windsorarmshotel.com
~ ABSOLUTELY NO PHONE CALLS ~


RESTAURANT SERVERS


Responsibilities:
* Greet guests when entering the restaurant with a
pleasant smile and superior customer service

* Take orders and answer questions/offer suggestions on menu selections

* Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests

* Check in with guests to ensure satisfaction with each food course and/or beverage

* Maintain cleanliness of work areas throughout the day

* Clean and set up tables

* Complete opening and closing duties

Job Requirements:

* Knowledge of wines and food and beverage service

* Good verbal and written skills

* Ability to work well under pressure

* Good up-selling skills
 
* Self-motivated, flexible and reliable

* Honest and dependable

* Great customer service and a positive attitude

* Smart Serve certified

Please forward your coverletter and resume to Careers@windsorarmshotel.com

~ ABSOLUTELY NO PHONE CALLS ~


FULL & PART TIME REGISTERED MASSAGE THERAPISTS

Must be able to work flexible hours including weekends

Please forward your cover letter and resume to Careers@windsorarmshotel.com

~ ABSOLUTELY NO PHONE CALLS ~

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